Our Policies
Booking | Rescheduling | Cancellation | Communication
Trading Hours
Bliss by May operates between 9:00 AM – 5:00 PM, Monday to Friday.
We kindly ask that you do not call or message outside of these hours.
All enquiries will be responded to during business hours.
Bookings
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All sessions must be booked in advance through our online booking system or directly during trading hours.
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Bookings are confirmed only once payment or deposit (if applicable) has been received.
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Please arrive on time for your session to enjoy the full experience.
Rescheduling
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Appointments can be rescheduled with at least 24 hours’ notice.
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Rescheduling requests made less than 24 hours prior to your session may be treated as a late cancellation (see below).
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To reschedule, please contact us during business hours.
Cancellations
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We understand that life happens, but we ask for at least 24 hours’ notice for cancellations.
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Cancellations made within 24 hours of the appointment time may incur a 100% cancellation fee, as your spot has been held exclusively for you.
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No-shows are also subject to the full session fee.
Communication
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All booking, rescheduling, and cancellation requests should be made between 9 AM – 5 PM, Monday to Friday.
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Please do not call or message outside these hours—we value personal time and ask that all communication remains within business hours.
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Messages sent outside these times will be responded to on the next business day.
Exceptions
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In the case of emergencies or sudden illness, we will do our best to accommodate your situation fairly and with compassion. Please communicate with us promptly during business hours.